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Frequently Asked Questions

Got some questions? We have all the answers. See below for some of the most commonly asked questions, and just click to see our reply. Don’t see what you are looking for? Just contact our friendly team for world class service.

What We Pay


  • What are my payment options?
  • What do you pay for gold, silver and platinum?
  • How long does it take to get my offer?
  • How long does it take to get paid?
  • Can I change my payment method?

What We Buy


  • What do you buy?
  • What kind of gold do you buy?
  • Do you buy diamonds?
  • Do you buy gemstones?
  • Do you buy coins, bars or bullion?
  • Do you buy dental gold?
  • Do you buy silver?
  • Are there items you don't buy?

Shipping and Insurance


  • Do you provide shipping insurance?
  • Do you provide additional insurance for high-value items?
  • Can I send heavy or bulky items?
  • Safe packing and shipping instructions

Start Selling


  • How much does it cost?
  • How long does it take?
  • How do I know if my item is gold, silver, or platinum?
  • Do you have any storefront locations?

Returns


  • What if I want my items back?
  • Do I have to pay for my items to be returned?
  • What is your Satisfaction Guarantee?

Contact Us

Pre-Loved Gold is an Australian owned and operated business located in Canberra, ACT. Founders Goran Srejic and Andrew Bishop are not only committed to providing satisfaction guaranteed service to their customers, they are also passionate about ensuring Pre-Loved Gold is socially and environmentally impactful, beneficial and sustainable. By partnering with many charities through www.tinys.com.au, Pre-Loved Gold and our valued customers together are contributing in meaningful ways to the improvement of the lives of Australians across the country.

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CONTACT US

0447 387 430

  • PO BOX 211, Civic Square 2608

  • info@prelovedgold.com.au

Preloved Gold Canberra

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