What if I want my items back?

Preloved Gold promise no-risk, no-obligation, satisfaction guarantee.
We will provide you with everything you need to securely send us your items for appraisal.

We will then record the opening and then evaluation of your items.
Upon valuation of your items we will provide you with a same-day appraisal offer via email and phone text message. Once you receive our offer you can either accept or decline it.
When you accept our offer we will immediately transfer your cash via direct deposit.

If you decline our offer we will video record us packaging your items to return and provide you with the tracking information.We will safely return your items FREE of charge.
Please call us on 0447 387 430 or email us at customerservice@prelovedgold.com.au and we would be happy to assist.