The terms and conditions contained herein and those described on the website (to be read in combination and referred to herein in their entirety as “The Agreement”) shall be binding on each and every customer of Preloved Gold and shall inure the benefit of Preloved Gold successors and assigns.

  1. Preloved Gold offers to provide a free, no-obligation assessment and purchase your property on the terms and conditions set our below.  By sending us your property, you accept these terms and conditions.
  2. The terms and conditions below are legally binding on you as a customer in relation to the potential assessment and sale of any items (the “Property”) which you send to Preloved Gold (“Preloved Gold”, “we” or “us”), ABN 095082054 
  3. You provide written proof to Preloved Gold that –
  • You are at least eighteen (18) years of age;
  • You are a resident in Australia;
  • You are an individual who under these terms and conditions is not acting for the purpose of your trade, business or profession;
  • You have good and marketable title to the Property;
  • The Property is sold free of all liens, encumbrances, liabilities, and adverse claims of any kind;
  • The Property is not from, or the result of, illegal activity;
  • Any transaction initiated by you will not cause Preloved Gold to be in violation of any laws or regulations;
  • You are the actual legal owner of and have full authority to sell the Property to Preloved Gold (Preloved Gold may, but shall not be required to, ask you to provide documentation or other proof of such ownership); and
  • You are acting on your own behalf and not as the agent or representative of another person
  1. You will be required to provide valid photo identification with any Property sent to Preloved Gold
  2. All Property sent to Preloved Gold by you must be sent in the provided packaging (the “Appraisal Kit”).
  3. The tracking application of the third party carrier, Australia Post will be the sole proof that the Property was mailed to Preloved Gold.  We also strongly advise that you provide the number of items on the customer from which you must return to us.

If you do not use the Preloved Gold Appraisal Kit and pay for any postage to send your Property to Preloved Gold, an additional $10 will be added to the price quoted.

  1. By using the Preloved Gold Appraisal Kit, the Property may be insured for up to $100 by Australia Post.  Before posting the Preloved Gold Appraisal Kit we will discuss with you and determine how much the Property will be insured for.  You must hand in the Preloved Gold Appraisal Kit provided by Australia post express mail envelope at a Post Office branch or to your collection driver to get a signed receipt as proof of posting and to be covered by the pre-paid insurance.  If you wish to insure your Property for more than the amount determined by us, you must do so at your own expense through Australia Post at the time of postage.
  2. In the event your Property is lost or stolen prior to reaching Preloved Gold you must make a claim against Australia Post.
  3. Preloved Gold reserves the right to reject delivery of any package which appears to be damaged, opened, or tampered with on delivery.  Any such item will be returned to you without any liability to Preloved Gold.  For the avoidance of doubt, Preloved Gold does not accept responsibility for any loss, theft or damage to any property arising from their carriage by the postal or delivery service.
  4. Preloved Gold purchases precious metals such as second hand jewellery for refining, not for resale, however Preloved Gold will have absolute discretion to resale the Property if it determines to do so.  Preloved Gold does not purchase silver, unless Preloved Gold has agreed with you to purchase silver prior to posting.  Prices are based solely on the weight and carat grade in the jewellery upon testing by us, not on its potential value if resold intact.
  5. By sending us your Property, you accept that the process of determining a value may involve:
  • Placing certain acids on your Property and that this can leave permanent staining and /or deep scratches; and
  • Separating different materials or carat grades in the items include in your Property (including but not limited to watches and items containing different materials or carat grades, stones or non-precious materials).
  1. Unless otherwise agreed by us with you, Preloved Gold does not purchase precious or semi-precious stones; therefore, you are encouraged to remove any precious or semi-precious stones from your Property prior to posting of your Property to Preloved Gold.  Preloved Gold will not be held responsible for loss or damaged precious or semi-precious stones contained in your Property that is sent to us for valuation.
  2. Preloved Gold does NOT purchase costume jewellery or items not containing precious metals.  After assessment, Preloved Gold will send you a notification by email (if you have provided Preloved Gold with an email address) or by post informing you that the Property does not contain precious metals.  Please not that items not containing precious metals will NOT be returned by Preloved Gold, except if you request via phone or email that these items be returned to you within fourteen (14) days of the date when we informed you that the Property does not contain precious metals.  (For the avoidance of doubt, this period starts on the day we send the notification to you and not on the day you receive it.  We strongly advise that you provide us with an email address so that you receive the notification as soon as possible).  Items returned without purchase will have a fee incurred by the sender.
  3. If you have requested the return of Property which does not contain precious metals by phone or email (as above) within the prescribed period, it will be sent out within fourteen (14) days of the date of your request.
  4. You agree not to send in any hazardous materials irrespective of how they are contained or presented especially those containing; Arsenic, Beryllium, Bismuth, Cadmium, Mercury, Nickel, Lead, Antimony, Selenium, tin, Tellurium or any other toxic elements.
  5. We will not be liable for any loss or damage caused to your Property as described in clauses 9 to 14, save where it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
  6. For the avoidance of doubt, we are not responsible for any indirect or consequential losses of whatever kind which happen as a result of any loss or damage by us, including, but not limited to;
  • Loss of income or revenue;
  • Loss of business;
  • Loss of anticipated savings; or
  • Loss of data
  1. Without prejudice of any other of these conditions, any liability of Preloved Gold to you shall be limited to the unwrought value by weight of the precious metal comprised in the Property (“unwrought”) means the precious metal in its native state, before being worked on).  We will not be liable for any loss or damage to materials contained in your Property that Preloved Gold does not offer to purchase, including but not limited to silver, stones, and non-precious metals.
  2. Notwithstanding any other clause in these terms and conditions and subject to clauses 15 and 16, Preloved Gold will not be liable to you for any damages or losses incurred by you whether in torts contracts or common law greater than the amount of for which the Property was insured.
  3. Once your Property has been received by Preloved Gold, your property will be assessed within 7 days of receipt of the Property by Preloved Gold.  Preloved Gold will notify you by telephone or email of the price for the Property.
  4. Preloved Gold’s notifications via phone call, text or email will be deemed to constitute an offer by Preloved Gold that we are willing to purchase the Property from you in consideration for payment of the price quoted.
  5. If you instruct Preloved Gold by telephone or email that you approve of the price quoted, you will be deemed to have accepted the offer in accordance with these terms and conditions in consideration for the payment of the price quoted. Any customer or prospective seller may request Preloved Gold to provide a telephone or email quote for his or her items after such items have arrived at Preloved Gold’s processing facility.  Verbal offers may, at the discretion of Preloved Gold be recorded.  Upon a verbal acceptance by the customer the telephone or email quote, payment will be issued by Preloved Gold within twenty four (24) hours of such acceptance and the SEVEN (7) days customer satisfaction holding period guaranty will no longer be applicable to such transaction
  6. Payment will be issued to you immediately upon you agreeing to the price quoted in in your no-obligation, free appraisal.  Receipt of money into your account is subject to the standard internet banking transactions.  The day on which we issue payment is the “Payment Date”.  Preloved Gold will send you a notification by email (if you have provided Preloved Gold with an email address) or by phone confirming that we want to buy the Property from you and the amount of your payment on the Payment Date.
  7. Items are delivered to Preloved Gold five (5) days per week, Monday through to Friday, exclusive of public holidays or weekends.  Your Property will be processed on the same business day it is received.  Your immediate payment from Preloved Gold to you does not include the time it takes for your payment to be delivered to you.
  8. If you instruct Preloved Gold by telephone or email (after an offer of the price quoted) that you do not accept the offer and want all or any of the Property returned to you, Preloved Gold will send to you at the address started on the Appraisal Kit Customer Details Form, within seven (7) days of the date of receiving your instructions at the sole expense of Preloved Gold.
  9. If an appraisal is not accepted by the customer and an item is returned to the customer, Preloved Gold shall in its sole discretion, choose the return carrier, insurance and receipt verification method for each transaction.  Regardless of what it was insured for when mailed by the customer to Preloved Gold, unless Preloved Gold is otherwise notified by e-mail or phone by the customer prior to the return shipment and the customer agrees to pay for any extra insurance requested.
  10. If you neither accept or reject the offer by Preloved Gold by telephone or email after the offer is made, you will be deemed to have directed and authorised Preloved Gold to retain possessions of the Property as bailee, for and on behalf of you.  During the term of that bailment, Preloved Gold does not and will not accept any responsibility for the loss, theft or damaged to any Property the subject of the bailment.
  11. If, after twenty eight (28) days of the date on which the offer was made by Preloved Gold you have neither accepted or reject the offer in respect of the Property, Preloved Gold may at its absolute discretion return the Property to you at the address stated on the Appraisal Kit without any prior notice or communication to you.
  12. A customer who wishes to submit a claim to Preloved Gold must NOTIFY US IMMEDIATELY TO REQUEST A CLAIM FORM.  In order to be processed, the claim form and necessary attachments must be fully and accurately completed, signed and mailed to Preloved Gold in accordance with the claim form instructions.  The customer must submit any and all supporting documentation with the completed and signed form.  Failure to properly compete, sign and/or mail the claim for WITH PROOF THAT THE GOODS WERE MAILED TO PRELOVED GOLD will result in the denial of the claim by Preloved Gold.  To be able to make a claim the customer must show proof of sending the item(s), this can be done by sending a copy of the senders receipt given to the by Australia Post.  Both parties, the customer and Preloved Gold, must allow a thirty (30) day processing period from the time the claim for is received by Preloved Gold and the claim is processed.
  13. These terms and conditions shall be governed by Australian Capital Territory and be subject to the non-exclusive jurisdiction of the Australian Capital Territory courts.
  14. Preloved Gold’s failure to exercise or enforce any right or provision of the terms and conditions will not be deemed to be a waiver of such right or provision.
  15. If any court or competent authority decides that any of the provisions of these terms and conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be served from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
  16. We may transfer all or any of our rights and obligations under these terms and conditions to another organisation, but this will not affect your rights under these terms and conditions.
  17. We reserve the right to change these terms and conditions from time to time and advice you to revisit our websites, , periodically to ensure that you are aware of our current terms and conditions.  Additionally, we will prominently note on our website that our terms and conditions have been changed.
  18. You will be subject to the policies and terms and conditions in force at the time that you sell your Property to us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.