For posted in items, Preloved Gold guarantees that you will receive our offer the same day we receive your package! When your package arrives in our secure mail box, we are notified by Australia Post and collect the parcel that day.

Once your items have been appraised, we will send you an email notification and text message with your appraisal offer. You can accept or decline your offer over the phone or via email.

Here are some helpful tips to aid with the process:

Contact us with questions, we are only too happy to assist. Our aim is to make the entire process as easy as possible for you.

Make sure you completely the Customer Details Form with all required information. Be sure to provide your BSB and Account numbers, so that once you accept our offer, we can transfer your payment immediately.

Direct Deposit allows us to transfer funds from our bank directly into your account using Osko Payments. Funds will appear in your account in under a minute, 24/7, even on weekends! To use this method, please supply your BSB and Account number as well as your Account Name. We will transfer your accepted offer to you immediately upon acceptance of your appraisal.